How can we help?
Get help with setup, your account or billing. You can reach support even when the desktop app will not open.
From your account
Open a ticket for account or billing questions, or if the desktop app will not start.
Sign in to describe the problem and keep track of replies in one place.
Open your support ticketsFrom the desktop app
Choose Contact support in CueFlect for help with an app issue.
You can review a redacted diagnostic bundle before sending it. It includes versions, error codes and configuration, never your interview content.
By email
Write to support@cueflect.com if you cannot sign in, have no account, or are writing about someone else's use of CueFlect.
Email is not screened for interview content the way a ticket is, so keep questions, answers and transcripts out of it. Replies come from the same address.
Help us understand the issue
Tell us what you were trying to do, what happened, and any error message you saw.
Keep interview questions, answers and transcripts out of your ticket. Automatic screening is best-effort, so review what you send.
Reporting a security issue?
Mention it in the first line of your ticket. Suspected security issues receive priority triage.
Looking for a quick answer?
Start with setup instructions and common questions.